Thank you for the care you and Linda gave them (my parents), and for your availability at a time of great concern as my Dad was released from the hospital.  He is feeling better each day, although his recovery is slow.  We will certainly call again if they need your services.  We appreciate what you've done. Sincerely, R.G.  (Care in an assisted living facility that did not provide 24 hour assistance.)

Dear Barbara,

I would like to take the opportunity to thank you so much for the in-home services you have provided me over these many months. When we met to arrange for my assistance, I was very pleased with your ability to listen and analyze my situation and feelings - and then to propose the time, duties, tasks and people needed to give me complete support.

The people you assigned to my support were invariably professional, skilled and also very nice and personable.  You all became my friends. You were also very helpful in explaining and working to resolve the administrative matters involved in arranging for facilities, insurance matters and more.

So, thanks again for all you have done.  I would not hesitate to recommend Home Helpers to anyone in need of home care.  If you wish, you may use this letter as a personal recommendation of the value and my satisfaction with your service.

Thank you again and best regards,  M. Alexander

This single dad needed some temporary help with household organization after a lengthy interior painting job.

"Everything became so much easier with (your caregiver) here.  We thought a knee replacement would be a piece of cake, and we found out very quickly that we needed help."

"Thank you so very much for your wonderful work with this dear, challenging gentleman.  I talked with his son, and he is very, very, pleased with your service and with your caregiver.  My hat is off to you and your wonderful, patient, amazing caregiver.  Your account of their time together so far brought tears to my eyes, it is so dear.  I send my gratitude and admiration to both of you.  These are the things God smiles on."

"Now that I know what it is like to have someone helping me, I can't get along without her."

"Barbara, we were talking last evening about the day we had with you and (your caregiver).  Two very throughtul, caring individuals.  It made us feel very good about the new service we have entered into.  We wanted to let you know our thinking and to say thanks for your being in this business."  C. and J.

That's what we heard on the telephone from a client who needed our help recovering from a hip replacement.  Just several weeks of assistance with personal care, hot nutritious meals, and some light housekeeping made all the difference.

Barbara McArthur, owner of the local Home Helpers - Eastside, serves as President, and Director of Client Care.    When  a request for service is received, Barbara makes an appointment to meet with the client and their family to assess the needs and works together with them to create a Plan of Care.

After a schedule is set for services to begin, Barbara and her staff meet to decide upon a caregiver who is most qualified for the service. We meet with the caregiver to discuss the new client and to be sure that the caregiver has the necessary preparation to begin services. On the first day, Barbara and her caregiver meet with the client to make the introductions and to discuss any last minute questions about what is to be done.  Home Helpers is in touch with both the caregiver and the client frequently to be sure that everything is meeting and, hopefully, exceeding expectations. 

Barbara has had twenty years' experience working with senior housing issues - from planning, developing and building senior residential facilities to creating management plans for these facilities and working directly with the residents themselves. During this time, she became convinced that the best residential facility for everyone is his own home - as long as possible! 

She was the primary caregiver for both her mother and her father - as a long distance caregiver for some years, and later, for six years as her mother's daily helper.  She and her family  provided twenty-four hour care for her oldest son, the victim of a brain tumor.  As the mother of six, she understands the pressures of an active household, and working parents - and the difficulty of trying to find peace of mind while taking care of loved ones.

When Barbara decided to open an in-home care agency, she was eagerly joined by other family members who wanted to be a part of a business that makes a real difference in people's lives.

Everyone agreed that Home Helpers best met that goal.  Meet the rest of the family!

Nancy Savage, Barbara's youngest daughter, serves as Office Administrator, fielding requests for services, planning and implementing marketing programs and interviewing caregiver prospects.

Nancy, the mother of three, has been involved in office management and marketing for over twenty years, both in Southern California and in Washington. 

Nancy became the healthcare decision-maker for her older brother in 2005, and understands first hand how difficult it is to navigate through  medical alternatives and provide the comfort and reassurance a family member needs at the same time.  She also has learned how easy it is for a family to become overwhelmed and how valuable each set of helping hands can be.

Suzy, Barbara's oldest daughter, is responsible for  Home Helper's computer systems that handle our record-keeping, payroll and billings.

Suzy has held accounting positions in major corporations, both in California and Washington.

Suzy, the mother of two, became involved in the direct care of her older brother in 2005, and understands how difficult it is to hold a full time job,  raise children, and still set aside the time to be at a loved one's side.  Through this experience, Suzy resolved to re-focus her energies toward helping others.  Suzy is often a reassuring voice on the telephone for our clients, as she knows and understands each client, and very often accompanies Barbara on special holiday visits.

Trish McKowen, Barbara's middle daughter, serves as a consultant on fitness and nutritional issues, as she operates a personal trainer business in Bedford, MA.

Charles Johnson, Barbara's youngest son, offers advice on employment issues, as he is a Regional Partner for PF Chang's in Park City, Utah.

Thirteen grandchildren from age 7 to 24 offer the incentive to create something of enduring value for future generations!

Six cats, four Golden Retrievers, one Cavalier King Charles Spaniel, and two Cocker Spaniels, provide unconditional love!   We love animals!  We'll treat your pets like one of our own, too!